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Myths in Recruiting – Part 2 of Make Better Hiring Decisions

Myth #3: HR Orientation includes all the On-boarding Needed for New Hire Success

 

Many companies spend hundreds of thousands of dollars on complex onboarding plans that all too often require an unrealistic commitment of time and effort from several busy individuals.  One of the foremost myths in recruiting is these “one-size-fits-all” plans ever actually work. The truth is they are rarely successful.  All companies include orientation, but orientation is not actual on-boarding.

Retained executive search consultants are experts in this area as our reputation is dependent on new hire retention.  An on-boarding plan must be simple and easy and require a minimum amount of time.  As the executive recruiter has already defined the team profile and discovered how the new hire’s skills and behavioral traits will impact the team he/she will work within, it is a matter of producing two documents.

Good On-boarding Plans are Not Myths in Recruiting

 

The Personal Action Plan, used by the new hire, right at the start is based on conversations between the new hire and his/her immediate supervisor.  After consultation, the new hire has an action plan to not only meet the objectives of the role he/she were hired into, but provides self-development that will allow for career growth, utilize the new hire’s strengths, and work on their weaknesses.  A second document, the Mentoring and Coaching Plan, is used by the actual Hiring Manager.  It was designed for that new hire, not a “one-size fits-all”.

What is the result of orientation that uses an expensive all-encompassing on-boarding?  Waste of valuable time and little to show for it.  The result of a retained executive search firm’s personalized on-boarding plan?  Streamlined efficient means that results in fast assimilation, quick productivity, and longer retention.

Myth 4:  HR and/or Hiring Managers Should Always Make the Offer

 

Another of the myths in recruiting is that HR makes the offer as that is part of their job function.  Often, we see a hiring manager or HR extend an offer to a candidate who would have helped the manager’s company and career enormously – only to receive a turn down.  In many instances, the offer fails to emphasize the specific elements of the opportunity which are of greatest interest as well as fail to address the aspirations and goals of the candidate.  These quality performers are not actively looking and may need to be “sold.” Diversity Hands Recruitment Search Opportunity Concept

It is so frustrating to watch human resources and hiring managers think that THEIRS is the ideal company, opportunity, and offer and that passive candidates should be 100% sold into the opportunity.  The fact is often HR low balls the offer or insist they be the sole negotiator.  I’ve got news for you – great candidates don’t believe you; they are not going to work for you, and really it is rather insulting to them.

After all they are considering working for the actual hiring manager.  While there are various reasons why good candidates are open to making a change, the fact is that virtually none would be comfortable sharing those concerns with an internal recruiter.  It is extremely frustrating when an executive recruiter must come in to save the day on a turn down.  It’s gotten to the point that at NextGen we simply will not accept a loss and insist in our contract that we make the offer and close.

Professional recruiters have great expertise in developing in-depth individual relationships with the candidates they present. As part of a professional recruiter’s service, they will provide the candidate’s primary motivators to making a move – and by advising the client on the compensation plan in the offer and making the offer verbally acting as the go-between thereby reduce or eliminate turn downs, and assure the manager of securing the best talent available.

 

Who Makes the Employment Offer – Myths in Recruiting

 

While companies do experienced turn downs, retained executive recruiters rarely do. We know what it will take to get the offer signed and when a candidate appears unreasonable, retained search forms have the experience and skill set to pull the offer when needed and get the candidate won over by addressing their concerns,

In the final part of this series, we’ll look at the biggest in the myths of recruiting, which is that executive search, specifically retained search fees are too expensive.  In that article, we actually lay out why recruitment fees based on performance and delivery by the search firm, the hire, and the success of a hire that meets or exceeds the objectives of the role is far more cost effective than any other means with the rare exception of a great referral.

 

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Articles Retained Search Best Practices

Affordability of Retained Search Fees – Make Better Hiring Decisions – Part 3

In the first and second articles of this three part series, we discussed the differences  and utilization of HR, internal recruiters and executive search firms.  In particular Part 1 reviewed unearthing passive candidates and vetting, while part 2 looked at onboarding and negotiating offers.  In conclusion, we discuss how retained executive search actually provides affordability of retained search fees.

 

Myth #5: Retained Executive Search is too Expensive.

 

Retained executive recruiters report that many of the companies that can most benefit from their services employ internal recruiters. This may lead to the belief that utilizing retained search firms when internal recruiters or HR people are employed is not cost effective.  A simple cost analysis will show otherwise. Consider the combined cost of salaries and benefits of HR personnel and internal “recruiters”, as well as the time that HR people spend doing non-productive interviews with unqualified candidates. These direct and indirect costs are substantially higher than paying out a one-time fee for an executive recruiter’s services.

Executive recruiters eliminate the time and expense required by a firm to find, hire and train a new internal “recruiter”. And any truly successful in-house recruiter will soon leave his salaried position to become a successful external executive search consultant.  Additionally, your chances of securing a long-term contributor are much better if an experienced executive search consultant is involved. Studies have shown that a bad hire costs companies three times more than an employee’s annual salary.

many times, HR or internal recruiters will give the same search to several contingency search firms, in the hope that multiplying the quantity of resumes and applicants will result in something that sticks to the wall.  What they fail to realize is that since the companies have no skin in the game, contingency recruiters research and send the same candidate resumes to everyone of your competitors at the same time.  After all they only receive a fee if a candidate they present is hired,  At the same time, the job posting is duplicated across the Internet on job boards and emails making it seem like their may be an issue with the quality of the opportunity and /or the company.

Retained search firms never use job boards.  They unearth the best candidates, vet and assess and deliver a shortlist of 2 to 4 finalists to consider.  With retained executive search firms, their work isn’t done once a candidate has been placed successfully. A guarantee covering the candidate is often one year; at NextGen we offer a 24 to 36 months replacement guarantee – far exceeding the probationary period.  Seasoned recruiters make a point of periodically checking in with candidates that they have placed and will share any concerns with the hiring manager. This is invaluable information and directly contributes to a long-term successful employee, longer retention, and a highly productive staff.

Success Based Recruitment Affordability of Retained Executive Search Fees

 

Affordability-of-Retained-Search-FeesFinally, many retained executive search firms have gone to a performance based (or rather success based) fee structure.  While the initial deposit can range from ¼ to 1/3 depending on the role, usually the 2nd invoice occurs once the shortlisted candidates are delivered and scheduled for in-person interviews.

The final invoice occurs upon hiring one of those candidates.  For the senior executive level succession bench, the final invoice can occur up to one year later dependent upon the new executive meeting their MBOs.

It’s a win-win for the company and a good retained search firm will not look at it as a gamble on money, rather confidence in the placement they have made.

Internal recruiting can be a good solution to filling l=lower toi mid-level non-critical positions. They can screen the candidates that apply via the company portal and can provide hiring managers with candidates for lower end roles.  However, for critical and key roles, it is an excellent and necessary business decision to utilize the services of a highly skilled retained executive search firm, especially one that has expertise in your industry and knows your market.

Final Analysis on the Affordability of Retained Executive Search Fees

 

The cost of a bad hire is often 2 to 3 times the salary paid, and it doesn’t stop there.  It’s not just the loss of time and the need to hire a replacement but other aspects of failure that occur

  1. Loss of momentum in a product or service launch into the marketplace which occurs in bad hires within R&D, product management, marketing, sales, and sales engineering
  2. Failure to meet customer needs and reduce customer acquisition costs when the wrong software, hardware, or R&D engineers are hired
  3. Failure to properly implement a strategy when a functional leader role is a bad hire.
  4. Failure to meet maximum goals or M&A or IPO when the wrong CFO or SVP is hired
  5. Failure to meet sales targets and expand market share when the wrong CMO or VP Sales is hired
  6. Failure to meet stockholder and investors ROI when a bad CPO< CDO, or CEO is hired

Whether it is a key sales, engineering, operations, functional leadership, or senior executive role, a quality retained executive search firm actually SAVES you money in the long run and brings forth shortlist of candidates that can meet and most often exceed the objectives of the role. Therefore the affordability of retained search fees is evident they pay off in the long run.