NextGen Global Executive Search has been retained to identify, assess, and place a VP of Customer Experience Platform Sales, North America, for our client, a global leader in biometrics and facial recognition with a world class Digital Transformation integration. This new role will be responsible for sales strategy, sales management, and head of BU.
Opportunity at a Glance
The VP of Customer Experience leader will provide overall leadership and strategic direction in the areas of Business Development, Sales activities, and recurring revenue. Develop and execute strategic plans designed to help promote and sell technology, solutions, products, and services.
Manage four team members, with a couple having a VP designation in their title. Lead and build a team of sales and business development staff while leading the BU in P&L and developing pricing, forecasting, and financial goals.
Sell the vision of united cyber and physical world to CDP (customer/consumer data platform) providers), in particular marketing / advertising and how the physical attributes the company brings to bear with advanced recognition sensors to provide a better customer experience.
Develop revenue models based on subscription as a service, build a team, evaluate product and service portfolio, and recommend new ideas to elevate Customer Experience platform solutions. Grow to $20M in 18 months and $100M in 3 years
Form strategic relationships with ecosystem partners. Identify strategy and solution for implementing a desired customer experience entailing as many touch points as possible to create a secure, frictionless, and personalized experience,
Target Candidate Profile
We are looking for a sales leader who comes from the Customer Data Platform world knows both the major providers (Oracle, Segment, Cloudera, NGData, etc.) and CX clients.
Launched, transformed, and grew platform sales from small to large revenue.
Designed and developed subscription and SaaS model pricing
Ability to drive sales from $20m to $100m within 3 years
Must have management experience – not just building a team and driving sales, but leading BU.
Must have SaaS solution sales experience
Must have experience leading the sales strategy for CDP and CX in a two of the key target verticals including Retail, Hospitality, Financial Services, or Healthcare.
Preferably having worked for a SaaS startup within the past 3 to 5 years
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